Detailed description of goods
Baitul Hikmah is an Online Islamic Book and Gift store based in Durban.

Delivery policy
Subject to availability and receipt of payment, requests will be processed within 7 working days and delivery confirmed by courier when requested. Deliveries are charged at a flat rate of R60.00

Export restriction
The offering on this website is available to South African clients only.

Return and Refunds policy
The provision of goods and services by Baitul Hikmah is subject to availability. In cases of unavailability, Baitul Hikmah will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% administration fee.

Customer Privacy policy
Baitul Hikmah shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569

Payment options accepted
Payment may be made via Cash, EFT or Visa and MasterCard.

Card acquiring and security
Card transactions will be acquired for Baitul Hikmah via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details
Customer details will be stored by Baitul Hikmah separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

Responsibility
Baitul Hikmah takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of domicile
This website is governed by the laws of South Africa and Baitul Hikmah chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

Variation
Baitul Hikmah may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information
This website is run by AKMA Investments based in South Africa trading as Baitul Hikmah and with registration number 1991/026096/23.

Baitul Hikmah contact details
Head Office: 3 Rattray Place, Sherwood, Durban, Email: [email protected] , Telephone:031 207 3871