Returns Policy

Books – If you are not satisfied with your purchase, you may return it within 7 days of receiving it.

Islamic Toys – If you are not satisfied with your purchase, you may return it within 30 days of receiving it.

If you are sent the wrong item, or your order is faulty or damaged, we will exchange it for the correct one within 30 days. If we are unable to exchange it, we will refund you for the item including delivery costs.

If you are not satisfied and the product is in its original condition, you may return it at your cost within 30 days, and we will refund you the purchase price excluding delivery cost.

You may return your orders to the head office; however, the package must first be inspected, which can take up to 7 days.

For us to give you a refund on a bank deposit payment, you must be willing to send us your banking details. Alternatively, we will reimburse you with a gift voucher from Baitul Hikmah.

Repairs fault warranty (90days) – Islamic Toys

Toys sold by Baitul Hikmah are covered by a 90-day fault warranty. This means if your item arrives damaged or becomes faulty within 90 days of your purchase, you may contact us to repair the item.

Please note that this 90-day warranty only covers faults with an item and does not cover refunds for change of mind. We will try our level best to repair your item, however, should we be unsuccessful we will not be able to replace it or refund you.

If you have any questions about an item and the warranty it may be covered by, please contact us.